Our Policy
*PLEASE READ THE POLICY PAGE BEFORE BOOKING*
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Gift Cards, Credits & Refunds
Have a gift card? Please make us aware upon booking. We will make sure your gift card is applied appropriately. We do not provide refunds after a booking has been completed—no exceptions.
SAFE SPACE🌈 POLICY
The Chef's Burrow is deemed a Safe Space for ALL. This means any space we are serving in will be considered a safe space according to The Chef's Burrow standard. No judgements will be made by our chefs or staff towards our clients in any way, in regards to colour, culture, creed, sexuality, any aspect of your personal life, or your place of business. We will honour all privacy and uphold ourselves with the utmost respect when inside our clients homes or kitchens. We expect that you give our chefs and other staff of The Chef's Burrow the space and respect that deserve, it may be your home but it is their professional job setting. Things we do not tolerate: Racism (direct or indirect), Sexism (direct or indirect), Physical contact, Sexual Advances, Ableism (direct or indirect), and slurs of any kind. Homophobia and any form of hate speech will not be tolerated. If at any time a chef or employee of The Chef's Burrow experiences any of the above (but not limited to it) services will cease immediately at the expense of the client and authorities may be contacted.
CANCELLATION POLICY
- For FREE consultations
We do not offer refunds. We can reschedule your free consultation once before we begin to charge $50.00 for the in-person consultation. If clients need to re-schedule, we encourage you to let us know as soon as possible to help keep our service as seamless as possible. Thank you!
- For Meal Prep Bookings
We do not offer refunds. We can credit your MEAL PREP booking if your booking is cancelled 5 Days prior to the service date. To cancel a Meal Prep booking, please email thechefsburrow@gmail.com or text us at (519) 709 - 0060 at least 5 Days before the booking service date. All registrations from the original order will be credited together. If you choose to cancel with less then 5 days before your service date, the full amount will be charged and no credit will be available.
- For Multi-Course Dinner Bookings
We do not offer refunds. We can credit your MULTI-COURSE dinner if your booking is cancelled 2 weeks prior to the service date. To cancel a Multi-Course dinner, please email thechefsburrow@gmail.com or text us at (519) 709 - 0060 at least 2 weeks prior to service date. All registrations from the original order will be credited together. If you choose to cancel with less then 5 days before your service date, the full amount will be charged and no credit will be available.
RELEASE OF LIABILITY
As the legal homeowner, I release and hold harmless the business rendering services as The Chef's Burrow, its owners, operators, and chefs from any and all liability, claims, demands, and causes of action whatsoever, arising out of or related to any loss, damage, or injury, including death, that may be sustained by the client and/or the undersigned while in or upon the premises of said client or any premises under the control and supervision of The Chef's Burrow Professionals, its owners, and operators, or in route to or from any of said premises.
HEALTH AND MEDICAL POLICY
- First Aid : Our chefs are all first aid certified and will come with their own kitchen first aid kit in case of minor kitchen emergencies.
- Medical Emergency
The client gives permission to the business rendering services 'The Chef's Burrow', its owners, operators, and employees to seek medical treatment for the client in the event they are not able to act on their own. I hereby declare any physical or mental problems, restrictions, or conditions and/or declare the clients to be in good physical and mental health. - Emergency services or serious injuries involving a chef or employee of the chef's burrow while on a client's property will be charged at the expense of the client and/or their respective insurance company. (Proof of homeowners insurance can be requested at any time by The Chef's Burrow to ensure the safety of our chefs and servers.)
BEHAVIOUR POLICY
Please note, in the event of unwelcome, inappropriate or aggressive behavior our policy is to leave our clients residence immediately, regardless of services rendered, cancellation of services will be at the immediate expense of the client. Police will then be notified once our Chef is in a safe location and a non-emergency or emergency report will be made appropriate to the situation. No credits or refunds for cancellations for misbehavior.
PHOTOGRAPHIC MATERIALS POLICY
The Chef's Burrow reserves the right to use photographic material of food/preparation for advertising and promotional purposes. If you do not want your home, yourself or your kitchen photographed, please let us know upon arrival.